We're Here to Support You
The Retention Support Services team provides students on academic and progress probation with resources to assist their return to good academic standing.
Three Ways to Reach Us
If you're on academic or progress probation, we strongly encourage you to contact the Retention Support Services team, which is part of De Anza's General Counseling Division. We can advise you about your status and steps you should take.
Drop-In for a Quick 15-Minute Zoom Chat
Have a quick online chat with our Retention team member – without an appointment – during the hours listed below. These sessions are only 15 minutes and are meant for quick questions regarding academic or progress probation.
- Monday and Tuesday : 10 a.m. – 1 p.m. (staff)
- Wednesday and Thursday: 1 p.m. - 4 p.m. (staff)
Note: Visit General Counseling for drop-in with Counselors and Advisers
Make an Appointment
Click the button to schedule a phone or Zoom meeting with a Counselor in General Counseling.
If you are part of a program that has its own counselors, (such as International Student Programs, De Anza College Promise, EOPS or Veterans, or a Learning Community such as Puente, Umoja, IMPACT AAPI or Men of Color), please make an appointment with your program counselor by visiting Our Counselors webpage.
When you make an appointment, you'll receive an email confirmation with instructions on meeting with the counselor. Please check your spam mail if you do not see the confirmation email in your inbox.
Use the Online Adviser
The Online Adviser is great if you have a quick question for the Retention Services Team.
- If your question is about academic or progress probation, be sure to select "Hold: Academic or Progress Probation" from the drop-down menu.
Updates and Announcements
Special Grade Policy for COVID-19
In consideration of the disruptions caused by COVID-19, the college adopted a temporary policy for grades earned in the winter, spring, summer and fall of 2020:
- A grade of F earned for any 2020 term will not be counted in calculating earned units or Grade Point Averages.
- Grades of D-plus, D and D-minus earned for any 2020 term will not be counted in calculating Grade Point Averages.
The college had planned to extend this policy for winter 2021, based on guidance from the California Community Colleges Chancellor’s Office. However, because other colleges and universities have applied different policies, De Anza College has decided to resume counting D and F grades for winter 2021 and future quarters. If you believe this will create a significant hardship for you, please contact the Admissions and Records Office for assistance. (Updated March 25, 2021)
Temporary Rules: Pass/No Pass and Excused Withdrawals
The deadlines for requesting Pass/No Pass or an Excused Withdrawal have been extended, in consideration of the disruptions caused by the ongoing coronavirus pandemic.
- Pass/No Pass: You can request Pass/No Pass for classes taken in the 2021 summer session or retroactively for classes taken in winter or spring 2021 or winter, spring, summer or fall of 2020. The deadline for these requests is Dec. 31, 2021.
- Excused Withdrawals: You can request an Excused Withdrawal for classes taken in the 2021 summer session up to the last day of the class. (The last day of class will vary for different summer courses.) Requests for excused withdrawals for previous quarters will not be considered without documentation of extenuating circumstances.
Before choosing Pass/No Pass, you should know that some transfer universities may not accept Pass grades for certain requirements. To learn more about these important considerations and how to submit a request, visit our Special Rules for Pass/No Pass and Excused Withdrawals webpage. (Updated June 29, 2021)
Level 2 Retention Workshops
There are no level 2 workshops scheduled for summer 2021. Instead, please schedule an appointment with a counselor in General Counseling. If you are part of a program (i.e. International Students Program, Promise, Puente, Umoja, IMPACT AAPI, Men of Color) please schedule an appointment with your program counselor.
Check back for details on other workshops we'll be offering during the 2021-22 academic year.
FAQs and Answers
See our Tips for Avoiding Probation for suggestions on how to improve your academic standing.
- Basic Needs – Learn about food, housing, emergency financial assistance
- Counseling Directory – Find the counselor for your major or program
- Financial Aid – Get help paying for college
- Jean Miller Resource Room – Learn about programs for LGBTQ+ students
- Psychological Services – Find psychological counseling and support
- Student Services – Find additional resources, services and support available at De Anza College
- Veteran Services – Specialized assistance and resources for military veterans and dependents