Disability Support Services

Deaf & Hard of Hearing Services

Captioners: Policies & Procedures


Requesting Time Off

Requests for substitutions should be submitted via e-mail at to the Supervisor at: deafservices.edu. If requests are not confirmed with the DHHS Supervisor, please follow up to ensure the request has been received and is being processed.

Wait Times

The following table indicates the required wait time for interpreters. After the wait period has expired, contact the Supervisor to report the "no-show" and to receive possible reassignment.

One Hour Class 15 minutes
Two Hour Class 20 minutes
Three Hours or More 30 minutes


For any unexpected absences contact the Supervisor immediately via email.

Class Cancellations

If a class is canceled, contact the Supervisor immediately for possible reassignment.  The captioner will receive payment for any cancellation that occurs less than 24 hours prior to the assignment, even if there is no substitute assignment.  If a student drops a class, the captioner will receive payment only if the cancellation is less than 24 hours before the next class meeting.

Finals Week

Students are required to request services in advance for finals week and the Supervisor will assign interpreters accordingly.


Formatting Presentation for Captioning

Text should always be presented in "Sentence Case”, size 14 font, in PDF format or Word doc.

-  Black background with white font.

-  Displayed Real-time text should read like a script and include accurate punctuation marks with proper sentence structure.

-  The display should not have any other words or texts obstructing the screen while in real time.

-  Ethernet should always be used to ensure connection stability.

-  The Deaf Services standardized format is to display text in an easy-to-read layout.

-  Student preferences should be honored in how you format.

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Deaf & Hard of Hearing Services
Building: LCW 110
Contact:  Rosemary Jensen

Phone: 408 864-8755
Disability Support Services Building: RSS 141
Contact: Patricia Whelan
Phone: 408.864.8753
TTY: 408.864.8748


Last Updated: 5/25/17