Computer Information Systems Department

Help Desk/Technical Support

The principal objective of these programs is employment
or upgrading in an occupation, NOT transfer.

Contact Information

Degrees
	System Support Services

Certificates
	System Support Services

A minimum 2.0 grade point average in these units.
A maximum of 18 quarter units may be transferred from other institutions.
Proficiency in mathematics and English as evidenced by placement tests or completion of Math 101 (or equivalent) and eligibility for English 1A or English as a Second Language 5.
See Counseling Center for academic planning and to apply for certificate.

Course Requirements		Units
CAOS 91AG or AH	Word Processing I (WordPerfect or Word for Windows)	1 1/2
CAOS 91BG or BH	Word Processing II (WordPerfect or Word for Windows)	1 1/2
CAOS 93AH	Spreadsheet I (Excel IBM)	2
CAOS 110J	Database I (Access IBM)	1
CAOS 111J	Database II (Access IBM)	2
CAOS 130H	Introduction to Business Graphics (Power Point IBM)	2
CIS 14 or CIS 15AG	Visual Basic (4) Visual Basic (4)	4-6
CIS 66*	Introduction to Data Communication and Networking	5
CIS 67A	Local Area Networks	4
CIS 153	NT Networking Essentials	2
CIS 156A	Microsoft Windows NT 4.0 Network Administration	2
CIS 156B	Microsoft Windows NT 4.0 Technical Support	3
CNET 111 (at FH)	Personal Computer Construction and Operation	5
SPCH 70	Effective Organizational Communication	3
TECO 61	Introduction to Technical Communications	4
*Complete one course from the list below:
BUS 21 CIS 2 CIS 50 CIS 91	Business and Society (4) Computers & Society (4) Introduction to Computers (3) Business Information Systems (5)	3-5
Total Units Required		45-49
*CIS 15A or 15AG must be taken before CIS 66. CIS 66 must be taken before CIS 67A

Recommended Course Sequence:
1st Qtr	2nd Qtr	3rd Qtr	4th Qtr
CAOS 91AG/AH	CAOS 110J	CIS 153	CNET 111
CAOS 91BG/BH	CAOS 111J	CIS 156A	CIS 156B
CAOS 93AH	CIS 14 or 15AG	TECO 61	SPCH 70
	CIS 66	CIS 67A	CAOS 130H
(*BUS 21 or CIS 2 or 50 or 91)

A minimum of 90 quarter units of college credit, 24 of which must be earned at De Anza College including:

all courses required in the major (a maximum of 22 quarter units from another college or university may be applied toward the major),
General Education requirements for the A.A./A.S. degree (major requirement courses listed below may satisfy A.A./A.S. General Education requirements).

A minimum 2.0 grade point average for all major courses, for all De Anza College course work, and overall transfer work and De Anza College work combined.
See Counseling Center for academic planning and to apply for degree.

Complete all requirements for the Certificate of Proficiency; System Support Services, plus the additional General Education requirements.

1st Qtr	2nd Qtr	3rd Qtr	4th Qtr	5th Qtr	6th Qtr
Recommended Course Sequence:
CAOS 91AG/AH	CAOS 110J	CIS 14 or 15AG	CIS 66	CIS 67A	CNET 111
CAOS 91BG/BH	CAOS 111J		CIS 153	CIS 156A	CIS 156B
CAOS 93AH	CAOS 130H		SPCH 70	TECO 61
	(*BUS 21 or CIS 2 or 50 or 91)

Counseling Center

Admin Bldg
408-864-5400

Business & Computer
Systems Division
L73A
408-864-8796

Center for Career
Opportunities
OTI Bldg #3
408-864-5711